FAQ'S
1.What materials are used in Roggy London products?
Our products are crafted using premium materials such as durable fabrics, high-quality metals, and safe, non-toxic dyes. Our collars and Leads are made from vegan leather.
2.Are your products suitable for all dog breeds and sizes?
Yes, Roggy London products are designed to accommodate a wide range of dog breeds and sizes, from small breeds to large breeds.
3.How do i choose the right size for my dog?
To select the correct size for your dog, please refer to our size guide available on each product page. Measure your dog's neck, chest, and length to determine the best fit.
4.Do you offer custom sizing or personalised options?
At this time, we do not offer custom sizing or personalised options for our products.
5.What is the Processing and Shipping time?
Orders are typically processed within 1-2 business days, and shipping times vary depending on the shipping method selected at checkout.
6.What shipping methods are available?
We use Royal Mail for all our packages. All our orders are tracked either by 24hr tracked or 48hr tracked depending on which is chosen at checkout. We offer free 48hr shipping with a £40 spend.
7.Do you offer International shipping?
No, unfortunately we don’t offer shipping internationally at this time.
8.Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
9.Does Roggy London have a Return/exchange policy?
We offer a 30-day return/exchange policy for unused and unwashed items. Please refer to our Returns & Exchanges page for detailed instructions.
10.How do i Initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and reason for return/exchange.
11.What are the restrictions on returns/exchanges?
Items must be in their original packaging and condition to be eligible for return or exchange. Some exclusions may apply, so please review our return/exchange policy for more information.
12.How do i Care for Roggy London products?
Most of our products are machine washable. For best results, we recommend washing on a gentle cycle with cold water and air-drying.
13.Machine wash or dry clean?
Yes, you can machine wash our items. Dry cleaning is not recommended unless specified on the product label.
14.Is there any special instructions for maintaining product quality?
Avoid exposing our products to harsh chemicals or abrasive surfaces to preserve their quality and longevity. Please see our care guide for more information.
15. Can i Contact Roggy London's customer support team?
You can contact our customer support team via email at info@roggylondon.com or by filling out the contact form on our website.
16.What are your customer service hours?
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.
17.Is there any assistance with product selection or styling advice?
Yes, our customer support team is happy to assist you with product selection and styling advice. Feel free to reach out with any questions or concerns info@roggylondon.com
18. Do you offer wholesale pricing for retailers?
Yes, we offer wholesale pricing for retailers interested in carrying Roggy London products. Please contact our our team for more information.
19.Does Roggy London offer opportunities for collaborations or partnerships?
We are open to collaborations and partnerships with like-minded brands and influencers. Please reach out to discuss potential opportunities.
20.How do i become a Roggy London affiliate?
To become a Roggy London affiliate, please visit our Affiliate Program page and follow the instructions for sign-up.